Privacy Policy with SMS Terms and Conditions

Effective Date: Jan 1st, 2025

1. Introduction

Inpatient Specialist Group (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and SMS communications. By accessing our services or opting into our SMS program, you agree to the terms outlined in this Privacy Policy and our SMS Terms and Conditions.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other information you provide directly to us.
• Automated Information: IP address, browser type, operating system, and other technical data collected automatically when you interact with our services.
• SMS Data: Information related to the SMS messages you send to or receive from us, such as message content, delivery status, and timestamps.

3. How We Use Your Information

We use the information collected to:

• Provide and improve our services.
• Communicate with you, including through SMS.
• Send service-related messages, including follow-up information after hospital discharge, appointment confirmations, and reminders.
• Comply with legal requirements and enforce our terms.

4. SMS Terms and Conditions

By opting into our SMS program, you agree to the following:

• Consent (Opt-in): By providing your mobile number, you consent to receive SMS messages from us, including transactional, promotional, and service-related communications. Consent is obtained verbally, during a conversation, and via our online contact form.
• Frequency: Message frequency may vary depending on your interactions and the services you use. For example, you may receive one text message after your hospital discharge, one for your appointment confirmation, and one for your appointment reminder.
• Charges: Message and data rates may apply. Check with your mobile provider for details on rates.
• Opt-Out: You can opt out of receiving SMS messages anytime by replying STOP to any message or contacting us directly. After opting out, you may receive a final confirmation message.
• Support: For assistance, reply HELP to any SMS message or contact our administrative team at admin@isgmedical.com or 813-474-9804.
• Delivery: We are not responsible for delayed or undelivered messages due to carrier issues or other factors outside our control.

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms or make our team aware during your conversation.

5. Sharing and Disclosure of Information

We do not sell your personal information. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party or affiliate company for marketing purposes.
We may share your information with:

• Service Providers: Third parties who assist us in providing SMS services and other operations.
• Legal Authorities: When required to comply with applicable laws or regulations.

6. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and Update: You can access and update your personal information by contacting us.
• Opt-Out: You can opt out of SMS communications as described in the SMS Terms and Conditions section.
• Do Not Track: We do not respond to “Do Not Track” signals at this time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted on our website with a revised “Effective Date.”

10. Contact Us

If you have questions or concerns about this Privacy Policy or our SMS Terms and Conditions, text “HELP” or visit our website at https://isgmedical.com and https://isgmedical.com/privacy-policy/.

Or Contact Us at:

Inpatient Specialist Group
203 N Marion Ave
Tampa, FL 33602
Admin@isgmedical.com
813.474.9804